MotorClothes Support/Cashier

Taylor, MI




Job Title:                            MotorClothes/General Merchandise Support

Department:                       MotorClothes/Merchandise

Supervisor:                         MotorClothes/Merchandise Manager

Pay Class/Status:                 Hourly/Non-Exempt


Summary Description

Handles cash and credit card transactions for the MotorClothes/Merchandise Department in a prompt and courteous manner. Provides support to the MotorClothes/Merchandise Department to contribute to the success of the department and the company.


Duties and Responsibilities

  • Provide excellent customer service to external all of the dealership’s customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Provide prompt and accurate service on the cash register.
  • Initiate & maintain all related paperwork.
  • Maintain friendly, helpful demeanor.
  • Provide professional, knowledgeable, courteous customer service.
  • Perform all cashiering functions in accordance with company cash handling policies and procedures.
  • Follow the Premium Checkout Process the company has in place.
  • Maintain accurate customer list in database.
  • Check price tags for alterations.
  • Does not accept checks unless processed through cross checks.
  • Use appropriate verification procedures for credit card purchases.
  • Monitor for shoplifting.
  • Maintain cashiering desk and areas dust free, clean, and organized.
  • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
  • Keep sales floor and displays neat, clean and fully-stocked.
  • Ensure merchandise is attractively displayed, well organized, and appealing to customers.
  • Maintain showroom product availability by stocking shelves and displays.
  • Assist with answering incoming calls and directing them to the appropriate person or department.
  • Handle telephone transactions quickly, and courteously.
  • Notify customers when special orders or backordered items are received.
  • Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
  • Receive and process merchandise from distributors, checks merchandise received against purchase invoice, logs merchandise into inventory, and prepares product for showroom floor.
  • Participate in periodic physical inventory of all merchandise.
  • Assist with set-up and staging of special events such as Open Houses, workshops, fashion shows, etc.
  • Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.
  • Remain alert and on the floor at all times.
  • Comply with all company and department policies and procedures.
  • Perform other related duties as assigned or requested.


Supervisory Responsibilities

  • None


Qualifications & Job Requirements

  • Experience with retail sales and cash handling.
  • Be an outgoing, energetic people person.
  • Be self-motivated, positive, driven, and helpful.
  • Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale, or the ability to quickly learn due to general knowledge & experience with computers.
  • Provide great customer service.


Physical Demands

  • Requires the use of both hands.
  • Occasionally required to bend, stoop, crouch, reach and lift 50lbs of material.
  • Requires standing and/or walking for extended periods of time.


Working Conditions

  • Normally indoors, however, some outdoor work is required during open houses or other events.
  • The noise level in the work environment can be loud.
  • Occasionally exposed to exhaust fumes or other airborne particles.


In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.


I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.


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Employee Signature                                                             Date


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Management Signature                                                    Date